frequently asked questions
All you need to know about ordering from Vineyard Exotics.
FAQ
When can I place an order?
You can place an order anytime during our working hours: Monday – Thursday from 7:30 am to 6:00 pm, and Friday – 7:30 am to 5:00 pm.
Kindly note that orders must be placed 24 – 48 hours before pickup date to ensure freshness and the best quality.
Are your juices organic?
Our juices aren’t certified organic because we buy from farmers and we don’t know the fertilizers the farmers use, however we get are 100% natural with no sugars, no chemicals, no additives, no coloring, no preservatives added. We get them straight from farm to bottle.
We however have the extra healthy choices where we ask whether the customer will like honey to be added or not. That will be a personal choice.
Do you offer private labeling?
Yes, we offer private labeling services for personal needs, businesses, and events. Contact us to discuss your needs and branding requirements.
Do you offer wholesale prices?
Yes, we provide wholesale pricing for bulk orders, with a minimum of 100 bottles in a crate. Reach out for more details about our pricing tiers and packages.
Why are there no prices on the menu?
Our juice prices are influenced by the cost of fresh, high-quality ingredients, which can fluctuate due to market conditions. To ensure we always offer the best value while maintaining our premium standards, we don’t display fixed prices on our menu. Please contact us for updated pricing.
Do you do delivery?
We currently do not offer direct delivery services. However, we make it convenient for our customers to pick up their orders. Simply send a dispatch or delivery driver to our location, and we’ll have your juices ready for collection at your preferred time
Can I get samples?
Yes, samples are available for tasting at our factory. Feel free to pass by at your convenience to enjoy samples of our fresh, premium juices. We look forward to welcoming you!
Can I pay with cash?
Yes, we accept cash payments upon delivery or pickup for your convenience.
What is the shelf life of your juices?
Our juices can be stored in the freezer for up to 6 months, maintaining their freshness and quality. If kept in the fridge, they can last for a week or more. However, once opened, we recommend consuming the juice within a day for the best taste and experience.
Are your juices sugar-free?
Yes, our juices are naturally sweetened with fruits and contain no added sugar, making them a healthier choice. For an extra touch of natural sweetness, we also offer the option to add honey for our EXTRA HEALTHY CHOICE menu.
How do I store the juices after purchase?
Store our juices in the refrigerator at all times to keep them fresh. Once opened, consume within 24–48 hours.
Can I request a custom order?
Absolutely! We can create custom juice blends to suit your preferences.
Are your juices cold-pressed?
Yes, we use a cold-pressed method to preserve the nutrients and freshness in every bottle.
Do you use preservatives in your juices?
No, our juices are preservative-free, ensuring they are as natural and healthy as possible.
Do you provide services for events or parties?
Yes, we provide services for a wide range of events, including corporate events, weddings, naming ceremonies, funerals, church gatherings, parties, and private celebrations. We also supply our premium juices to airlines, hotels, restaurants, mixologists, and more. Whatever the occasion, we’re here to ensure your guests enjoy the freshest, high-quality juices. Contact us to discuss your specific needs!
Why can I not buy less than 10 bottles of 300ml?
Everything we make is 100% fresh, and we source our fruits and herbs directly from the farm. This makes it costly to bring them in smaller quantities, which is why we have a minimum order of 10 bottles per flavor for the 300ml size.
Health FAQ
Do you have juices for people with health challenges?
Yes, we offer juices tailored for various health needs, including detox, immune boosting, and overall wellness. Contact us for recommendations based on specific health goals.
Do you make herbal juices?
Yes, we specialize in creating herbal juices made with fresh, natural ingredients to deliver health benefits and a refreshing taste.
Do you mix HERBS.FLOWERS.FRUIT?
Absolutely! Our unique blends combine HERBS.FLOWERS.FRUIT to create exotic and nutrient-rich juices that stand out.
Are your herbal juices friendly to drink?
Yes, our herbal juices are crafted to be not only healthy but also enjoyable. We balance flavors to ensure they are easy to drink and delicious. We also have the option of adding honey for natural sweetness.
Do you have juices for beautiful skin?
Yes, we have juices rich in vitamins and antioxidants, like those with mint and tropical fruits, which support glowing, healthy skin.
Do you have juices for a flat tummy?
Yes, we offer special blends like detox juices that can help with digestion and bloating, supporting your flat tummy goals.
Do you have juices for immune boost?
Yes, we create juices packed with immune-boosting ingredients such as ginger, citrus fruits, and herbs to help strengthen your immunity.
Can you recommend juices for specific health challenges?
Yes, we can recommend juices based on your specific health needs or preferences. Let us know what you’re looking for, and we’ll guide you.
Does your juice contain any chemicals?
No, our juices are 100% natural and free from chemicals or preservatives. We are committed to providing 100% natural and healthy products.
Don’t see your question? Feel free to contact us!